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PRM Questionnaire

Following your recent visit to Teesside International Airport, we’d love to hear feedback on your experience around the assistance you received. The information you submit provides us with a valuable insight into your journey and allows us to continually improve.

Thank you.

1. How old were you when you travelled?(Required)
2. How did you book your flight?(Required)
4. Did you pre-book the airport assistance more than 48 hours before you arrived at the airport?(Required)
(Note this is usually done at the time the flight is booked, either through the travel agent, tour operator or airline. More than 48 hours is the time required to guarantee the service)
5. Please rate the quality of the assistance that was provided to you to help you get through the airport(Required)
(i.e. from the point you arrived at the airport to the point where you were about to board the aircraft)
6. Please rate the quality of the assistance that was provided to you to help you board the aircraft, move to your seat and, if required, store your cabin baggage(Required)
7. Please rate the quality of the assistance that was provided to you to help you move from your seat, retrieve your cabin baggage (if required) and disembark the aircraft(Required)
8. Please rate the quality of the assistance that was provided to you to help you move from the arrival gate, through immigration (if an international flight) and baggage collection, and out of the airport building(Required)
9. Please rate the general helpfulness and courtesy of the airport staff in meeting your assistance needs(Required)
(maximum 2000 characters)
(maximum 2000 characters)
Thank you for taking your time to complete this survey.
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