Passenger Assistance
There is lift and ramp access to most areas of the building and if you’re disabled or have restricted mobility, our dedicated special assistance team can offer extra help if needed.
All you have to do is specify your needs with your airline or tour operator when you book your flight.
They’ll then let us know you’re coming so we can prepare to help you with things like:
There are several ways you can let us know when you get to the airport. From the car park you can call us on 01325 331055, or you can use our Special Assistance call point which is located within the accessible parking area. A member of staff will then meet you in the car park if required.
The journey from the car park to the terminal isn’t very far at Teesside International Airport. However, we understand that it can still represent a trial for some our disabled passengers and their carers.
To help keep that journey to an absolute minimum, we’ve set aside a row of dedicated disabled parking spaces right at the front of the car park.
Please be aware that they are allocated on a first-come, first-served basis, so we would advise you to arrive as early as possible to avoid disappointment.
If you need any further assistance during your time at the airport please let us know in advance how we can help you.
Passengers travelling with an electric mobility aid are required to notify their airline at the time of booking, of the make, model (including battery type) to ensure that this is accepted for travel. On arrival at the airport for a departure, passengers are required to report to the airline check-in desk and Assisted Travel desk so the required documentation can be completed. To avoid disconnecting batteries, you can purchase an air safe plug from most mobility shops. This simply plugs in the charging socket and makes the device safe for travel.
If you require special assistance upon arrival to the airport, you may find the following approximate walking distances helpful.
Disabled car parking spaces to check-in desks – 52 metres (One minute)
Terminal entrance to the check-in desks – 24 metres (30 seconds)
Check-in desks to Security – 41 metres (45 seconds)
Security to farthest departure gate – 66 metres (90 seconds)
Aircraft stands to baggage reclaim – 51 metres (One Minute)
Baggage reclaim to the car park – 137 metres (Two minutes)
Teesside International Airport accept registered assistance dogs when travelling on approved airlines and routes. Assistance dogs are processed as normal through the central search area. Please check the details with your airline or operator when booking your flight to ensure you have the correct documentation.
In the unlikely event that on arrival of your flight you find that your mobility equipment is damaged or lost, we will help arrange for local providers to supply temporary replacement equipment (albeit not necessarily on a like-for-like basis) or, if possible, by temporarily lending you our equipment.
We always have wheelchairs available. Just request one when you book your flight and we’ll bring it to you when you let us know you’ve arrived. You’ll be able to stay with your wheelchair right up until you board and it will be available for you again as soon as you disembark.
Airport security staff are on hand to assist passengers with any special requirements they may have. A dedicated room is available within the central search area for passengers who require privacy when being searched.
Teesside International Airport is proud to be part of the Hidden Disability Sunflower scheme. Not all disabilities are visible; some are not immediately obvious such as autism, chronic pain, dementia, and anxiety. Hidden disabilities include learning difficulties, mental health problems as well as mobility, speech, visual or hearing impairments. Lanyards for those who choose to make themselves visible are available in the terminal building and can be used solely for travelling at Teesside Airport or at other participating airports such as Amsterdam Schiphol.
We offer a dedicated quiet route through to the departure lounge after security which may be useful for passengers wishing to avoid high-sensory areas. Passengers wishing to make use of this route should speak with any member of staff in the security area who will be able to assist.
A dedicated Changing Places Toilet is located in the landside check- in area of the terminal.
Changing Places toilets ensure that every person, regardless of their access needs or disability or reliance on the assistance of carers or specialist equipment, can access a toilet facility safely and comfortably so that our passengers can travel via Teesside Airport with confidence.
The operation of the room and its facilities are the responsibility of the user, and guidance notes are provided.
Users of the facility must bring their own slings for the mobile lift; Teesside International Airport does not provide these.
Shower facilities are not featured in this facility
The Changing Places facility is locked when not in use and access is available by contacting the Airport Information Desk in the main check-in area.
An emergency pull cord is positioned within the Changing Places toilet should a user need to alert a member of the team.
Features of the room:
For further information on Changing Places and the work the organisation does, please visit Changing Places Toilets
If you will require assistance at the airport you must notify your airline, tour operator or travel agent at the time of booking, You will need to let them know your assistance requirements and whether you are travelling with a mobility aid or assistance dog. If you have booked the flights online yourself, some airlines provide an option to book assistance in “My Bookings” section of their website. This should be no later than 48 hours before you are due to travel.
Your airline will ensure the airport is expecting to assist you . Failure to pre-notify, may result in a delay to assistance upon your departure or arrival.
Airlines can be notified on the following numbers:
Ryanair – 020 3808 855 or by their ‘Live chat’ feature – Link to website here
TUI – Flying direct with TUI 0800 145 6920, if flying with another airline booked through TUI call 0203 451 2688 – Link to website here
KLM – +800 556 22737 or by filling in KLM Cares Form – Link to website here
Balkan Holidays – 0207 543 5555 – Link to website here
Eastern Airways- 01652 680600 – Link to website here
Teesside Airport has been rated “Very Good” for accessibility by the Civil Aviation Authority (CAA) for the period April 2023 to March 2024.
The latest Quality Standards Performance can be found here.
Our airport PRM Management Team host the Accessibility Group Forum to consult with disability groups and airport customers. Find out more here.
We would also like to kindly request that if you do have any feedback regarding the special assistance experience at Teesside Airport, please fill out the passenger survey form here. By filling out this form you are allowing us to make necessary improvements to our airport and operations. Please note, this survey is focused on gathering feedback on the special assistance experience only at Teesside Airport.
Thank you.
