Passenger Services Coordinator

Closing Date: 10/07/2022
Salary: £22,000 a year

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The Passenger Services Coordinator will act as the central co-ordination function for Passenger Services, ensuring exemplary customer service to all visitors, passengers, staff, operators, and tenants.

Working closely with other areas of the business and third parties, the post-holder will ensure the airport’s mission and its vision are embedded in every aspect of the Terminal and passenger journey and experience.

  • Assist the Airport Duty Manager in coordinating the Terminal operations to ensure the Airport provides exceptional customer service which minimises turnaround times and supports a clean, friendly and customer focused environment.
  • Provide front line customer service, interacting with passengers and being an ambassador for the customer experience at the airport.
  • Deal with and resolve any customer complaints or queries over the telephone and face to face, reporting any identified potential problematic situations to the Terminal Manager.
  • Operate all, technology systems and I.T including the car parking system, switchboard, public address system and flight information equipment in accordance with the airport operation.
  • Co-ordination of a passenger services response to queue management, service disruption, mobilisation of on-the-ground response to provide best customer support during disruption.
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