Passenger Services Coordinator

The Passenger Services Coordinator will act as the central co-ordination function for Passenger Services, ensuring exemplary customer service to all visitors, passengers, staff, operators, and tenants.

Working closely with other areas of the business and third parties, the post-holder will ensure the airport’s mission and its vision are embedded in every aspect of the Terminal and passenger journey and experience.

• Assist the Airport Duty Manager in coordinating the Terminal operations to ensure the Airport provides exceptional customer service which minimises turnaround times and supports a clean, friendly and customer focused environment.
• Provide front line customer service, interacting with passengers and being an ambassador for the customer experience at the airport.
• Deal with and resolve any customer complaints or queries over the telephone and face to face, reporting any identified potential problematic situations to the Terminal Manager.
• Operate all, technology systems and I.T including the car parking system, switchboard, public address system and flight information equipment in accordance with the airport operation.
• Co-ordination of a passenger services response to queue management, service disruption, mobilisation of on-the-ground response to provide best customer support during disruption.