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Passenger Services Coordinator

Closing Date: 31/03/2023
Salary: £23,925 a year

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Teesside International Airport is a regional airport seeking to develop global connectivity, along with domestic and European business routes and leisure opportunities. The Airport is also focused on developing broader aviation related activities.

Job Purpose

The Passenger Services Coordinator will act as the central co-ordination function for Passenger Services, ensuring exemplary customer service to all visitors, passengers, staff, operators, and tenants.

Working closely with other areas of the business and third parties, the post-holder will ensure the airport’s mission and its vision are embedded in every aspect of the Terminal and passenger journey and experience.

Main Duties & Responsibilities

  • Assist the Airport Duty Manager in coordinating the Terminal operations to ensure the Airport provides exceptional customer service which minimises turnaround times and supports a clean, friendly and customer focused environment.
  • Provide front line customer service, interacting with passengers and being an ambassador for the customer experience at the airport.
  • Deal with and resolve any customer complaints or queries over the telephone and face to face, reporting any identified potential problematic situations to the Terminal Manager.
  • Operate all, technology systems and I.T including the car parking system, switchboard, public address system and flight information equipment in accordance with the airport operation.
  • Co-ordination of a passenger services response to queue management, service disruption, mobilisation of on-the-ground response to provide best customer support during disruption.

The Successful Candidate will have:

  • Excellent customer service skills
  • Experience working within an Airport Environment is desirable
  • Strong knowledge of IT Systems & Technology
  • Interpersonal skills
  • Problem-solving skills

Application deadline 31st March 2023

Job Types: Full-time, Permanent

Salary: £23,925.00 per year


  • Cycle to work scheme
  • On-site parking

Work Location: One location

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