Passenger Assistance

There is lift and ramp access to most areas of the building and if you’re disabled or have restricted mobility, our dedicated special assistance team can offer extra help if needed.

All you have to do is specify your needs with your airline or tour operator when you book your flight.

They’ll then let us know you’re coming so we can prepare to help you with things like:

  • Lifting baggage and equipment in and out of your vehicle
  • Getting to and from the car park to the terminal
  • Moving around the airport
  • Checking in
  • Registering, dropping off or picking up baggage
  • Accessing the disabled toilet facilities
  • Getting on and off the plane (using our Ambulift where appropriate)
  • If you were unable to request assistance at the time of your booking your flight, you can contact us directly prior to departure on 01325 331055.
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