Passenger Assistance

There are several ways you can let us know when you get to the airport. From the car park you can call us on 01325 331055, or you can use our Special Assistance call point which is located within the accessible parking area. A member of staff will then meet you in the car park if required.

Alternatively, inside the airport, please see a member of the team at the airport information desk, located to the right hand side of our check in area.

Any passengers arriving into Teesside International Airport that require special assistance will be met at the aircraft by one of our team.

The journey from the car park to the terminal isn’t very far at Teesside International Airport. However, we understand that it can still represent a trial for some our disabled passengers and their carers.

To help keep that journey to an absolute minimum, we’ve set aside a row of dedicated disabled parking spaces right at the front of the car park.

Please be aware that they are allocated on a first-come, first-served basis, so we would advise you to arrive as early as possible to avoid disappointment.

If you need any further assistance during your time at the airport please let us know in advance how we can help you.

If you require special assistance upon arrival to the airport, you may find the following approximate walking distances helpful.

Disabled car parking spaces to check-in desks – 52 metres (One minute)

Terminal entrance to the check-in desks – 24 metres (30 seconds)

Check-in desks to Security – 41 metres (45 seconds)

Security to farthest departure gate – 66 metres (90 seconds)

Aircraft stands to baggage reclaim – 51 metres (One Minute)

Baggage reclaim to the car park – 137 metres (Two minutes)

Teesside International Airport accept registered assistance dogs when travelling on approved airlines and routes. Assistance dogs are processed as normal through the central search area. Please check the  details with your airline or operator when booking your flight to ensure you have the correct documentation.

In the unlikely event that on arrival of your flight you find that your mobility equipment is damaged or lost, we will help arrange for local providers to supply temporary replacement equipment (albeit not necessarily on a like-for-like basis) or, if possible, by temporarily lending you our equipment.

We always have wheelchairs available. Just request one when you book your flight and we’ll bring it to you when you let us know you’ve arrived. You’ll be able to stay with your wheelchair right up until you board and it will be available for you again as soon as you disembark.

Airport security staff are on hand to assist passengers with any special requirements they may have.  A dedicated room is available within the central search area for passengers who require privacy when being searched.

Teesside International Airport is proud to be part of the Hidden Disability Sunflower scheme. Not all disabilities are visible; some are not immediately obvious such as autism, chronic pain, dementia, and anxiety. Hidden disabilities include learning difficulties, mental health problems as well as mobility, speech, visual or hearing impairments.

Lanyards and badges to identify you or someone in your group as having a hidden disability can be picked up on arrival at Teesside International Airport. This will allow our trained staff to be made discreetly aware that you may require additional time, help or assistance when moving through the airport or on board the craft.

The lanyards and badges can be used solely for travelling around Teesside International or at other participating airports around the world.

For more information on the Hidden Disabilities Sunflower scheme, visit www.hiddendisabilitesstore.com

To help us measure our performance and look for ways to improve, please take a moment to feed back about our Special Assistance service at the airport. This independent survey, designed by the Civil Aviation Authority, should only take a few minutes to complete. Thank you.