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Passenger Assistance

Welcome to our Special Assistance page, here’s how we can help. There’s lift and ramp access to most areas of the building and if you’re disabled or have restricted mobility, our dedicated special assistance team can offer extra help if needed.

All you have to do is specify your needs with your airline or tour operator when you book your flight.

They’ll then let us know you’re coming so we can make preparations to help you with things like:

  • Lifting baggage and equipment in and out of your vehicle
  • Getting to and from the car park to the terminal
  • Moving around the airport
  • Checking-in
  • Registering, dropping off or picking up baggage
  • Accessing the disabled toilet facilities
  • Getting on and off the plane (using our Ambulift where appropriate)

If you were unable to request assistance at the time of your booking your flight, you can contact us directly prior to departure on 01325 331008.

Get in touch upon arrival

There are several ways you can let us know when you get to the airport. From the car park you can call the number designated on the signage. A member of staff will then meet you in the car park if required.

Alternatively, inside the airport there’s a phone on the main terminal desk marked ‘wheelchair assistance’ that you can use to ring through for help.

Any passengers arriving into Teesside International Airport that require special assistance will be met at the aircraft by one of our team.

Walking distances

If you require special assistance upon arrival to the airport, you may find the following approximate walking distances helpful.

  • Disabled car park Spaces to Check-In desks – 52 metres
  • Terminal entrance to the Check-In desks – 24 metres
  • Check-In desks to Security – 41 metres
  • Security to farthest Departure Gate – 66 metres
  • Aircraft stands to baggage Reclaim – 51 metres
  • Baggage Reclaim to the car park – 137 metres

Do you need a wheelchair?

We always have wheelchairs available. Just request one when you book your flight and we’ll bring it to you when you let us know you’ve arrived. You’ll be able to stay with your wheelchair right up until you board and it will be available for you again as soon as you disembark.

Disabled parking

The journey from the car park to the terminal isn’t very far at Teesside International Airport. However, we understand that it can still represent a trial for some our disabled passengers and their carers.

To help keep that journey to an absolute minimum, we’ve set aside a row of dedicated disabled parking spaces right at the front of the car park.

Please be aware that they are allocated on a first come first served basis, so we would advise you to arrive as early as possible to avoid disappointment.

If you need any further assistance during your time at the airport please let us know in advance how we can help you.

Airport security

Airport security staff are on hand to assist passengers with any special requirements they may have.  A dedicated room is available within the central search area for passengers who require privacy when being searched.

Mobility equipment

In the unlikely event that on arrival of your flight you find that your mobility equipment is damaged or lost, we will help arrange for local providers to supply temporary replacement equipment (albeit not necessarily on a like for like basis) or if possible by temporarily lending you our equipment.

Assistance dogs

Teesside International Airport accept registered assistance dogs when travelling on approved airlines and routes. Assistance dogs are processed as normal through the central search area.

How are we doing?

To help us measure our performance and look for ways to improve, please take a moment to feed back about our Special Assistance service at the airport. This independent survey, designed by the Civil Aviation Authority, should only take a few minutes to complete. Thank you.

Related Pages

Book Parking